TCPOS is always looking for energetic and talented professionals who would like to join our team. We have currently several new positions available.

Switzerland

• System Engineer/Systemtechnik Aussendienst – Zurich
• Hotline/Support Consultant – Zurich
• Junior Software Developer – Lugano
• Account Specialist – Lugano
• HR Administrator – Lugano
• 3rd Level Support Analyst – Lugano
  

Germany

• Junior Sales Consultant

France

• Developpeur .NET/C#

Visit our Contact and Careers page for more information.

The post Work with TCPOS appeared first on TCPOS.

PAYBACK has over 29 million customers in Germany and is the largest, most popular multi-partner bonus program in the country. Following dm drogeriemarkt, since September last year Alnatura has also let its customers pay via cashless smartphone app. Regardless of the mobile phone, whether iOS or Android, in all 113 Alnatura supermarkets, the customers can use PAYBACK Pay not only as a means of payment, but also to redeem coupons and collect points. At the same time, Galeria Kaufhof and ARAL started mobile payments with PAYBACK Pay too.

The POS solution from TCPOS, which Alnatura rolled out in 2015, was prepared for mobile payments with the PAYBACK app from the beginning. The payment is authorized at the cash register by entering the personal PIN code, and then a QR code is generated. The amount due is collected by direct debit from the customer’s account. After completion of the payment, the customer immediately receives a confirmation on his smartphone and a payment notification by e-mail.

“The acceptance of the mobile payment solution is good”, explains Jochen Krüger, department manager at Alnatura. “There is a clear upwards trend, particularly among younger customers who are curious to try out the new payment solution”.

“The offering from PAYBACK and Alnatura brings a new dimension to the topic of mobile payment”, says Dirk Schwindling, CEO of TCPOS GmbH. “Many retailers are in the starting blocks, but the different solutions on offer in Germany do not yet reveal which is going to push through. PAYBACK creates new standards and shows where the journey goes: When the customers recognize added value – like coupons or points collection – they are ready for mobile payment”.

TCPOS presents mobile payment and the latest POS solutions in hall 6, stand C45, at EuroShop 2017 in Düsseldorf.

The post Alnatura Opts for Mobile Pay with PAYBACK Pay appeared first on TCPOS.

My adventure at TCPOS began in 1999. Today, after having held a variety of roles, I am in charge of the International Support Team.

The main task of our team is to act as intermediaries between those who operate our software – whether they are project managers or technicians of the various TCPOS branches or contractors of our various business partners around the world – and TCPOS development core, represented mainly by the development team and the research and innovation team.

Typically, the support requests we receive originate from colleagues or partners that need specialized technical support for issues whose resolution requires deeper knowledge of the software. Thus, we intervene after the local technical personnel (of the branch or partner) have already tried to troubleshoot and fix the issue. Therefore, the cases we face are the ones that require a more detailed investigation, although we still need to guarantee an effective and fast resolution.

Our task is demanding and stimulating at the same time: on the one hand, whenever possible, we aim to troubleshoot errors and faults of the software ourselves; on the other hand, when the solution requires more time, such as specific reprogramming of certain sections of the code, we need to involve the development team, providing a detailed analysis of the error so they can make the necessary changes.

In order to carry out this task effectively, every time we receive a request we must reproduce it on our system, debugging the source code using specialized development tools. Once the debugging has taken place, we assess whether to make changes to the software, or to prepare a detailed report with the analysis of the issue and send it to the development team to make the necessary adjustments.

So, I see our support team not only as an interface between parties, but also as a department capable of creating added value and reducing the time required to troubleshoot software issues.

Clearly, in order to provide fast and efficient support, it is fundamental for our team to receive the cooperation of all parties involved, including branches, partners and development teams, as well as the client in the most complex cases.

It is in fact fundamental that everyone respects a well-defined procedure and, for our part, particular attention and precision is necessary in supplying correct information to the development team. It is not by chance that I use the word “fundamental”, because all this affects a limited and precious resource: time.

The more precise and correct the information that is supplied to us, the sooner we will be able to reproduce the problem, and the faster it will be resolved. With the consequent benefit and satisfaction of the end user who, as always, represents the objective that we place first.

What we ask of our interlocutors is thus to help collect the information and data necessary to enable us, as quickly as possible, to create a test environment in which to reproduce the problem and analyze it in depth. In fact, I would say that the replication of the error or malfunction is definitely among the most challenging tasks our team encounters. Usually, once this has been achieved, the solution for the problem follows immediately.

Therefore, the main role of our team is in the resolution of software errors, and it is exactly on this that we focus. Naturally, maintaining fast response times occasionally means that related requests must be refused, for example, configuration problems or requests to modify the standard software behavior. However, we do this with the knowledge that these types of issues can be efficiently resolved by the technical staff of the branches and partners, all appropriately trained for this and perfectly capable of carrying out these tasks in the best way possible.

As a last note, I would like to remind readers that although many experts in the world of IT claim there is no software without errors, TCPOS support team and all of our developers work hard every day to prove otherwise.

Leonardo Sofia – TCPOS Head of Global Support

The post TCPOS Support Team: providing safety and added value appeared first on TCPOS.

Quick service restaurants, railroad stations and airports, are all restaurant sectors where time is a critical factor for customers who want to eat quality meals quickly. The adoption of innovative technology is thus necessary to ensure a rationalization of the management processes that ensure faster sales and a better experience for the user.

To meet this need, TCPOS created the Self-Ordering Kiosk, as a valid alternative to the cash register, where the customer is directly involved in the meal order. The system offers a complete range of advanced functionalities, developed to improve the efficiency of the point of sale, with the support of a vast variety of peripherals that easily interface with all IT environments.

Since its introduction into the market, the TCPOS Self-Ordering Kiosk has enjoyed unprecedented success, creating a 20% increase in average receipt turnover compared to transactions with the traditional cash register. The Kiosk invites customers to purchase more items, without feeling the pressure of the line behind them, giving them all the time necessary to explore the menu and the offerings available.

The Kiosk is designed to emotionally engage the end user in his customer journey, thanks to the captivating graphics in line with the restaurant’s brand. The interface is presented as an easy to navigate website, offering menus and asking questions to invite the purchase of additional items, such as coffee, bread, etc. Thanks to an intuitive interface, the customer can get information about the available products; see pictures, and read details about the ingredients and allergens – information that the cash register operator often does not know.

Thanks to its flexible architecture and scalability, TCPOS helps to manage the competitive challenges posed by the hospitality market, making it possible to offer maximum quality to clients through extensible POS solutions, adaptable and projected towards the future. TCPOS Self-Ordering Kiosk is thus the ideal system for all companies that want to be in step with the times, simplifying the sales process and ensuring a great experience for customers, who will reward the business by visiting again and again!

To find out more about the new TCPOS Self-Ordering Kiosk, please download the brochure!

The post Self-Ordering Kiosk: Become a Pioneer for Quick Service! appeared first on TCPOS.

Our commitment and efforts to adapt to the various directives has recently been awarded the NF 525 certification, a French certificate that assures the quality and safety of the collection and processing systems for sales data. This has also led us to obtain the European ISO IEC 25051 certification which attests to the quality of our “ready to use” computer products.

After a group effort that involved many colleagues from different departments, TCPOS has passed all the requirements that ensure all information included in the customer document is correctly recorded into the database. This information is recorded in a tax document, that in the case someone intervenes manually, recognizes fraud and irregularities. Any removal or tampering can be identified in a timely manner through the control utilities provided by our team. All sales transactions and daily tax totals are recorded in an XML file that can be exported and forwarded to the French tax authorities for verifications and analysis.

Furthermore, from today forward, the receipts issued by our customers will include a digital signature and TCPOS manufacturer identification code (B0044).

Infocert, the company that has awarded us the certification, guarantees the quality of our software to the French tax authority. In the event of any dispute, it will act as a TCPOS guarantor, certifying our quality and compliance with the required security standards.

All this represents an additional important step forward for our company and our software, which in turn confirms our professionalism. It is an award that rewards the hard work of our staff, a number of whom have been employed full-time in the process of preparing the project material.

From the request to delivery of a solution, everything was documented according to procedures that certify the requirements and standards are met. To ensure this compliance, we created an internal team involving members from different TCPOS departments to review, update and correct a large amount of documents. This process will also be kept in place in the future, to ensure compliance and tools that the entire staff should employ to guarantee a professional service for the customer, and in order to be prepared for the next verifications.

“This certification is the result of major work undertaken concerning the procedures, security and compliance of data,” says Giacomo Knechtli, CEO of TCPOS SA. “The work involved several departments within our company, such as the analysis of procedures and security measures, the implementation of specific software modules integrated into the kernel of our product, the execution of related tests, and last but certainly not least, the important documentation work“.

“I feel confident in saying that we have taken a fundamental step towards one of the most important upgrades in the history of our software. I would like to express my sincerest thanks to all our staff for their great commitment that this certification has entailed“.

The post TCPOS: Quality certification, for customer safety appeared first on TCPOS.

You will be responsible for:

• Proactively recruits new qualifying partners and final customers
• Work with partners to prepare sales proposal and quotes ensuring partnership rules are respected
• Researching organizations and individuals to identify new leads, potential partners, distributors or customers
• Cold call/mail as appropriate within assigned market or geographic area to ensure a robust pipeline of opportunities, establish relation and set up meetings
• Keep records of sales, revenue, invoices etc.
• Identify opportunities for campaigns, services, and distribution channels that will lead to an increase in sales
• Submit weekly progress reports and ensure data is accurate

Education and Skills:

• BSc/BA in business administration, sales or relevant field
• 3+ years in Hospitality/Retail POS Industry knowledge
• Good technical background
• Consultative approach and ability in selling complex IT projects
• Excellent client-facing and internal communication skills
• Excellent written and verbal communication skills
• Solid organizational skills including attention to detail and multi-tasking skills
• Strong working knowledge of Microsoft Office
• English mother tongue. Italian, German or French would be a plus
• Applicants must be resident in UK and have EU Community work permission

Offer:

• A future-oriented and international company with highly qualified employees and a big market potential
• You will have the opportunity to enhance your skills and progress in your development in a dynamic, flexible and team-oriented environment
• We offer you excellent conditions and the best outlook for an attractive career
• Full time job
• Smart Working

Candidates matching the profile should check the Career section of our website.

The post UK / Business Development Consultant wanted! appeared first on TCPOS.

After a few months of hiatus, our busy marketing team designed a new quarterly newsletter. The new concept features an updated layout and aims at boosting interaction with the TCPOS website.

This will enable our subscribers to be always up to date about our news, latest developments, success stories and events.

Subscribe now and watch out for the first issue during the next days!

The post Get engaged! Subscribe to TCPOS newsletter! appeared first on TCPOS.

TCPOS North America Inc. today announces that it has completed the development and certifications that delivers an EMV solution for First Data, Desjardins, Chase Payment, and TSYS payment processors using wired and wireless Ingenico payment devices. Additionally, TCPOS is now certified for Revenue Quebec’s MEV/SRM fiscal processing as well as support for processing Starbucks gift cards for food service businesses.

With the TCPOS platform, the POS architecture provides functional and integration extensibility that is unmatched by any other POS solution provider in North America hospitality or retail markets. “TCPOS provides a POS platform and solution that allows our partners and customers to extend new and existing functionality, while ensuring that the base product is upgradeable with our ongoing releases,” says David Thomas, Managing Director, TCPOS North America.

Our competitive advantage over other ISV’s is that our resellers & SI partners have complete autonomy and control to be responsive to their customers’ unique software requests and their business is protected by the value-added software plugin IP (Intellectual Property) they create. No longer will the reseller be handcuffed or charged large fees, to meet their customer requirements. With TCPOS, they increase their shareholder value by building software assets.

The post TCPOS Readies POS Solution for North America appeared first on TCPOS.

Why introduce a new TCPOS partner program?

TCPOS has recognized that over the last four years our network of partners has grown a lot, becoming a true global extension of our brand and solutions. As we have been able to convince new partners to trust us to help them win additional business in their market and regions, we now want to do something more. The new partner program will bring many more initiatives in terms of communication, education, training, visibility, and networking opportunities – thus creating up-selling and cross-selling possibilities.

What is the value of the partners for TCPOS?

According to our business model, our partners represent a strong asset for our company, and we have seen a constant increase in new projects that have been won, positioning TCPOS as the unique POS platform provider.

Our partners represent our natural extension and provide an outstanding contribution to our brand awareness in our target verticals and markets. We are moving into a model where the channel will represent our primary source of revenue, and to do so we are crafting our company to support this model.

What is the advantage for the partner?

By joining our network, the partner will have the chance to become an active member of a global community of experts, also gaining great visibility outside their home country. This is a remarkable opportunity to open doors for new business opportunities, expanding their market share of new segments, markets and regions.

We are also shaping our company to be as innovative as possible, which will help our partners always present a platform that is reliable, stable, scalable and modern, thus helping them increase their market share. We have dedicated teams inside our organization to help our partners with any aspect of the business, such as sales, project management, development and support. We also have an innovation team, who are there to listen to new ideas, product feature suggestions and insights from our partners, to help them be even more successful.

We also want to transform our solution into a platform where all the partners will be able to contribute and develop their own integration, features, plugins and modules, to keep enhancing our solution, and to tailor it to their needs and local requirements.

What are the main benefits for the customer?

We believe that the combination of having a global organization mixed with an extended network of partners gives us the flexibility and value all our customers are asking for.

We have the benefit of offering the perfect combination of an experienced international organization supported by global teams, with an extended network of companies that bring in-depth knowledge of local markets. We believe this structure and model is successful since nowadays, having a great product is alone not enough to help our customers stay ahead of their competition.

So, not only a scalable product, but also a scalable organization is crucial to support our partners’ growth as their business grows, and to be present in every single global location they feel is strategically important. Wherever our customers’ business takes them, they will be able to count on TCPOS as a global brand and a true partner.

What are the current main challenges for TCPOS, and how does the company face them?

Our challenges are represented by the great momentum TCPOS is experiencing: we have many new branches and offices in different parts of the world, spreading from Latin America to Asia, and international projects that cover more than 80 countries.

We are working hard to bring our new partners and countries up to speed: we are investing a lot in human resources, technology, marketing, and innovation to support our growth and the ambitious targets we have set ourselves for the coming years.

What is the current main focus?

We have completed the new partner program and will start launching and promoting it in the next months. In parallel to this, we are working on a number of initiatives to help our partners do business with us even easier.

At the moment, we are redesigning our partner portal, with the intention to make it the single entry point for our partners to get in contact with us, and a central location where all the support information can be found. We are also working on a brand-new portal for our community, where the license ordering process will be simplified for all our partners.

In a few simple words, it is a great time to be a TCPOS partner and to be part of our community.

The post TCPOS launches new Partner Program appeared first on TCPOS.

IGEHO is the most important international exhibition for hotels, catering, take-away and care institutions in Switzerland with more than 70.000 visitors.

TCPOS will offer you a 360° experience into the future of hospitality showing you the latest TCPOS future-proof solutions, designed to improve your workflows and boost your revenues.

Some TCPOS technology offerings: Interactive Table, Self-Ordering Kiosk, Dish Recognition and Web Order & Delivery.

Visit us at stand n°B135 in hall 1.1.

Find our more and get your free ticket now!

The post IGEHO 2017 – Touch the Future appeared first on TCPOS.

We are pleased to announce that TCPOS SA is opening TCPOS Eastern Europe (TCPOS EE).

Boasting over 20 years of experience in developing enterprise class POS software for the Hospitality and Retail markets, TCPOS has been on a rapid international growth trajectory, thanks to its portfolio of highly-customizable and innovative solutions.

The new entity emerges from the acquisition of Triniti Software, a leading Bulgarian IT firm. Jasen Tanev, formerly of the Triniti management team, has been promoted to the position of Managing Director of TCPOS EE, heading up a 9-strong team, which is underpinned by an extensive ecosystem of service partners, system integrators and fiscal vendors built up over many years. TCPOS EE will be managed together with the DACH region by Dirk Schwindling in his new position as Area Manager DACH & Eastern Europe.

TCPOS EE, in tandem with its certified partner network, currently serves a diverse mix of Hospitality and Retail customers in over 15 countries. Typical clients include: restaurants, catering companies, hotels, sports clubs, spas, theme parks and service stations.

The local organization is equipped with a team of highly skilled developers and solution architects, fully supported by TCPOS headquarters in Switzerland and TCPOS Germany.

The post TCPOS heads East! New office launched in Bulgaria appeared first on TCPOS.

We are pleased to announce that TCPOS Mexico S.A. de C.V. has opened its doors as a direct subsidiary of TCPOS SA in Colonia Narvarte, Mexico City.

TCPOS has been highly active in Latin America for several years. The company originally grew into the region in order to better support its customer base. This led to the first office opening in 2015 in Argentina, under the leadership of Diego Rebecca. In partnership with its certified reseller network, TCPOS now serves a diverse mix of Hospitality and Retail clients in Mexico, Panama, Puerto Rico, Colombia, Peru, Ecuador, Uruguay, Argentina, Chile and Brazil.

TCPOS is fast becoming a recognized global player, thanks to its growing network of international branch offices, extensive partner ecosystem and iconic list of national and international brand customers. A key driver for this growth has been the TCPOS portfolio of highly customizable and innovative omni-channel solutions.

TCPOS Mexico’s objective is to equip business operators in Mexico with state-of-the-art technology to achieve superior levels of profitability, drive operational efficiency and enhance the customer experience. TCPOS Mexico also recognizes the importance of providing world-class technical and commercial support to its strategic distribution channels.

“The global technology industry is constantly evolving and Latin America is no exception,” says Hugo Castillo, TCPOS Mexico General Manager, “Themes such as fiscalization, digitalization and cashless payments are hot topics for our customers and TCPOS Mexico is exceptionally well positioned to partner with clients through the evolving customer journey”.

The post Hola Mexico! TCPOS opens new office. appeared first on TCPOS.

TCPOS is attending the Restaurant Show in London, a unique trade event that caters to those owning, operating and working in restaurants, hotels, catering companies and leisure establishments across the UK.

Discover how TCPOS helps your company granting an engaging customer journey at stand UM11, where you will meet also Zucchetti Group, which will be our partner during the exhibition. Grab your ticket now!

Find out more about Zucchetti.

Why at The Restaurant Show with TCPOS?
Taking part in The Restaurant Show is a great opportunity for Zucchetti to meet people working in the hospitality & retail market and display its unique and integrated solutions. Zucchetti offers a wide range of software from workforce management, to POS systems, from wellness & spa management to hospitality solutions that can meet all the requirements and needs of hotels, restaurants and stores. Learning what is trending in the industry, building strong partnerships and meeting prospect partners and customers are some of the main reasons Zucchetti chose to take part in The Restaurant Show London 2017.
Thanks to the partnership with TCPOS SA, Zucchetti is able to offer a unique solution for the hospitality and retail industry, integrating its Workforce management software and TCPOS’s POS solutions that can be adapted to the different needs of customers, in a variety of countries and languages.

Zucchetti Company Profile
Zucchetti Group is the enterprise software application’s Italian leader, with more than €410 mln turnover, over 135.000 customers and more than 900 partners In Italy and 200 worldwide. Our applications are designed to meet the most complex company requirements, satisfying a variety of needs, from Workforce management to Business Travel management, from ERP to POS, from Access Control to BI and IoT.  Our solutions are designed to guarantee better performances to our partners and clients.
As an independent software vendor we have a complete control of the products throughout their entire life cycle, guaranteeing business continuity from project to delivery. Companies, banks, insurance companies, central and local public administrations and professionals of different sizes find in Zucchetti Group advanced technological know-how, ability to coordinate and manage projects and a broad, functionally complete and extensive range of solutions, available worldwide in different languages.

Highlights
For the hospitality & retail sector we offer a variety of software in different languages:

• ZScheduling allows organizations to accurately plan work shifts, guaranteeing service continuity thanks to a balanced distribution of the workload. Thanks to the ZScheduling app, real time sharing of information and better communication within the company is possible, increasing employee engagement and improving customer experience.
• Time & Attendance manages data collection in companies with decentralized functions and multiple stores, branches and offices. With a variety of modules (Vacation planning, shift planning, job costing and many more) the web-based T&A solution allows real-time availability of data and a high degree of flexibility to improve business efficiency.
• Gymgest has multiple functionalities: customer relationship management, to plan courses, allow access to the facilities via cards and manage bookings and reservations. It is able to centrally manage all company premises, guaranteeing control and business productivity in wellness centres, Spas, swimming pools and fitness centres.
• Scrigno, the cloud management suite, offers a variety of modules to have full control of the F&B area of hotels, manage all payments in stores and restaurants and also have an effective management of warehouses, purchases and orders.
• Mago4 is the right ERP to effectively manage stores and restaurants of different sizes and with different needs. Thanks to its Financial Accounting, Sales & Purchases, Inventory & Logistics and Manufacturing modules, Mago4 helps company manage all their operations, giving useful insights on the business performance thanks to its advanced analytics, therefore reducing costs and increasing productivity.

The post Restaurant Show 2017 – Zucchetti Group Profile appeared first on TCPOS.

For any company, the management of cash received during a sale represents an essential activity to be handled accurately and quickly. Consistent information about what went through the POS to the safe of the store or restaurant must always be verifiable, and managers must be able to optimize the work time of their personnel whilst minimizing counting activities of cash deposited at the end of the shift.

TCPOS Treasury Management meets these needs, enabling the management to supervise cash flows originating from sale transactions carried out at the POS, their deposit in the vault and at the bank while remaining always updated on what is happening at the store or restaurant.

TCPOS is a scalable solution. From one to 10,000 points of sale, payment and cash management must always be under control and in good hands. The bigger and more renowned the company the greater the attention to be paid to ensure proper performance of its activities. Just think of large quick-service catering chains, open day and night, with numerous points of sale and operators that work in shifts, collecting payments and recording transactions. All this must be supervised by the headquarters, often located in another region, if not in another country. Let’s also think about large shopping centres, characterized by diversified departments in several areas, often with “hybrid” management with dozens of shops, food and beverage outlets, each with its own staff and POS.

Thanks to its reliability and scalability, TCPOS can handle all of the aforementioned and, with its Treasury Management application, it ensures that between the moment of payment by the customer to the moment in which the money reaches the bank, nothing is left to chance.

Treasury Management has a beneficial impact on your team performance. Time spent on counting cash can now be redirected to better optimize the management of resources so that they can be targeted towards sales activities, or towards more useful and profitable operational activities for your business.

Find out more by downloading the brochure!

The post TCPOS Treasury Management: your cash in good hands appeared first on TCPOS.

TCPOS is attending the Restaurant Show in London, a unique trade event that caters to those owning, operating and working in restaurants, hotels, catering companies and leisure establishments across the UK.

Discover how TCPOS helps your company granting an engaging customer journey at stand UM11, where you will meet also Toshiba Global Commerce Solutions, which will be our partner during the exhibition. Grab your ticket now!

Find out more about TOSHIBA.

Toshiba, retail’s first choice for point of sale, helps the food and hospitality industry soar with our retail-hardened, flexible solutions designed for demanding environments.  Helping merchants surpass customer expectations with flawless service and an enjoyable experience and easily adapting to changing needs is key to Toshiba’s success.

Together with TCPOS, we offer a wide range of POS systems and software that allows customers to address global challenges with capabilities allowing for a wide range of functions and configurations in a user-friendly intuitive design.
Are your point of sale systems designed to withstand hazards in the food and hospitality environment? With decades of experience, Toshiba designs POS solutions specifically for unique demands that incorporate the principles of retail hardening into a modern design. Our systems are based on high operability standards with reliability as one of the most important performance factors. Unlike some manufacturers, Toshiba designs systems in a holistic manner to incorporate the logic unit, display, keyboard, printer and any peripherals to work together as a single unit with components that complement each other, both in appearance and in function. Moreover, POS configurations can be selected and configured for maximum flexibility — upgradable for future investment protection.

Toshiba is the global leader in Brilliant Commerce^TM and ranks as the largest installed programmable electronic point of sale system provider in the world, according to analyst firm RBR. To learn more about how Toshiba enables retailers to deliver engaged shopping experiences, gain actionable insights and provide frictionless checkout, visit toshibacommerce.com or engage on Twitter @toshibagcs
 

The post Restaurant Show 2017 – Toshiba Profile appeared first on TCPOS.

TCPOS is attending the Restaurant Show in London, a unique trade event that caters to those owning, operating and working in restaurants, hotels, catering companies and leisure establishments across the UK.

Discover how TCPOS helps your company granting an engaging customer journey at stand UM11, in partnership with Menu, which will be our partner during the exhibition. Grab your ticket now!

MENU

The Restaurant Show will be a great occasion for MENU to present its state of the art mobile order & payment solution to a broad audience in the UK and an international gastronomy audience. Taking advantage of interesting networking opportunities and strengthening our partnership with TCPOS.

The collaboration between TCPOS and MENU ensures an efficient service coverage anytime and anywhere in any restaurant which results in an enhanced guest experience, increased revenues and streamlined service processes.

MENU is a Swiss forward-thinking technology company founded in 2014. MENU turns smartphones into a digital menu from where orders can be placed and payments can be processed instantly without any waiting times. Our state-of-the-art mobile order & payment solution can be used across all restaurant concepts and processes and is fully integrated into a host of POS systems. Its unique micro-location logic enables a completely frictionless user experience. MENU covers the entire customer journey in and out of restaurants encompassing preorders and payment for in-venue dining and Take Away as well as ordering and payment at the table in restaurants. MENU enhances the guest experience in restaurants by completely eliminating order & payment waiting times in Service Restaurants and waiting lines in Quick Service and Fast Casual restaurants. MENU’s smart location logic also enables efficient mapping of multi-restaurant concepts, such as in food courts, airports and hotels. Moreover, MENU enables restaurants to significantly boost revenues (20-50%) and to reduce service complexities, while personalizing restaurant experience.

Menu is an App for all restaurants worldwide, which aims to:

• facilitate orders and payment so as
• reduce service waiting times and lines (-100%),
• increase orders (+30%) and table turns (+15%),
• reduce fraud by staff (-100%) and
• reduce service complexities (-50%)

The post Restaurant Show 2017 – Menu Profile appeared first on TCPOS.

Next week we will be attending the Restaurant Show in London, a unique trade event that caters to those owning, operating and working in restaurants, hotels, catering companies and leisure establishments across the UK.

Discover how TCPOS helps your company offering an engaging customer journey at stand UM11. There you can also meet our partners Pyramid Computer GmbH, specialist in designing and supplying interactive kiosk solutions. Grab your free ticket now!

“Pyramid Computer GmbH

We build customized interactive kiosk solutions for retail and hospitality.

The biggest challenge we face is to provide technology, which improves the customer experience, which usually means self-service. Our high performance and attractive kiosks make this easier and encourage usage. We produce, for example, elegant virtual shelf screens for fashion stores, bespoke cash-enabled self-checkout kiosk and outdoor ticket kiosks for the harsh environment.

Each kiosk solution is unique and we will build to your requirements, coordinating perfectly with your brand design, and with all necessary security certificates and approvals.

Since 1985, Pyramid has been developing and manufacturing customized IT solutions for customers all over the world. Our three main business units focus on Network & Security, Industrial PC & Imaging as well as interactive touch screen solutions for the Retail sectors. We offer fully customized OEM solutions for these areas, including comprehensive logistical and service support.

With more than 100 employees based at our headquarters in Freiburg and our production and logistics facility in Erfurt, we offer high quality customized IT solution for many industries. Our customers value our fast lead times and benefit from shortest time to market.”

The post Restaurant Show 2017 – Pyramid Profile appeared first on TCPOS.

Delegate as an international software service provider for ERP products and TCPOS as a POS specialist have had a long-standing tradition in the form of a partnership for more than 20 years. We increasingly serve customers in the area of corporate catering (including hospitality, fast-casual-dining as well as catering as the main focus).

Because of the successful implementation of many joint projects, we continually developed our products for international and scalable use. This way we enable the operation and the controlling of many sites in one central database. Thanks to the integrated POS solution, analyzes regarding the turnover can occur across sites almost in real-time.

Find out more about the cash register linkage of your delegate solution and use all the advantages of an integrated POS interface!

About Delegate

The Delegate-Group is one of the world’s market leaders for software solutions, services and consulting in the field of professional food services for the catering and healthcare industry. The modular Delegate solution supports the entire process chain – from purchasing to recipe management, menu/production planning and operational reporting to recording meal orders of patients and guests in hospitals and nursing. Over 4.000 customers in more than 120 countries all over the world rely on software solutions developed by delegate every day.

The post TCPOS & Delegate: International POS & ERP solutions appeared first on TCPOS.

TCPOS, a leading provider in the POS sector for hospitality and retail, is exhibiting for the first time a camera-based point of sale solution for canteens, at the Igeho 2017 trade fair in Basel. The automatic detection of food is modernizing the payment process at the point of sale.

In corporate catering, time is the main critical factor. A successful canteen must ensure guests short waiting times, rapid processing and an innovative environment. The Swiss POS specialist TCPOS has developed innovative cash register technology with the objective of speeding up the checkout procedure with automated processes that improve the quality of service. Using specific characteristics, the technology can detect what item is on the tray, what the price is, and add the amount to the transaction.

The intelligence of the automatic food detection – Dish Recognition – is based on a camera connected to the POS, which automatically identifies dishes and drinks, then electronically transfers the information to the existing till and billing system. Since not every article needs to be entered individually, the system accelerates the sale transaction and leads to a higher canteen throughput.

For the customer the process is simple: you select your food and drink and put them on the tray. In the checkout area, you place your tray under a camera. The different shapes and colors help the camera to work out what the products are and calculate the price. This process is much faster than typing each product with a conventional POS system.

The chef registers the dishes and their prices into the system. In the presence of a great variety of articles, the automatic recognition makes the cashiers’ work easier because they no longer need to remember all of the available items. Thus, this system enables canteen operators to enhance their service by offering a larger variety of articles.

“At the Igeho fair, TCPOS will introduce the innovative Dish Recognition technology to the public for the first time,” says Christian Mattle, Managing Director of the TCPOS branch office in Dietikon – Switzerland. “We invite interested caterers to be the first to take part in the development of this digital project. We are convinced that we are setting new standards for innovation and quality in the industry with this technology.”

TCPOS is presenting “Dish Recognition”, from 18 – 22 November 2017, at Igeho in Basel, Hall 1.1, Stand B135. Register your interest to book a live demo and secure a free entry ticket!

The post Dish Recognition: shaping the canteen of tomorrow appeared first on TCPOS.

TCPOS, leading provider in the POS sector for hospitality and retail, presents POS technologies of the future at Igeho 2017 in Basel. The highlight of their appearance will be an interactive restaurant table with which guests can order their food directly via the integrated touchscreen. Several entertainment functionalities are supposed to reduce the waiting time. 

The complete surface of the “Interactive Table” consists of a touchscreen serving as a digital menu and entertainment device for customers. They can select their menu directly at their table and place orders themselves. All the information they need to compile their menu is available at all times time. Should customers need advice or the check, they can call a waiter via pager by simply pushing a button on the monitor.

With self-service, restaurants and quick-service offer their customers a modern hospitality experience with high entertainment value.  At the same time, the goal of many restaurant operators to keep personnel costs under control is achieved in the medium and long term, since the service effort can be reduced by up to 50 percent because the time-consuming ordering process is no longer required. A huge workload is taken off of the service staff, therefore servers have enough time to properly consult customers and serve food.

Through the digital technology, customers have access to a wide range of applications: they can browse the menu by different categories and select main dishes, side dishes, dressings etc. and assemble their individualized menu. The overview includes pictures and detailed descriptions as well as important information on ingredients and allergens. After the guests select their articles, they send them from their table to the kitchen – by the simple push of a button.

Self-Service increases sales and turnover

During the waiting period, customers can use the entertainment options, surf the internet, access social media and even play games.  The solution shortens processes so orders can be processed faster. A few clicks – that is all it takes for the desired menu. Statistically, customers are willing to consume more foods and beverages because they can browse the menu indefinitely while waiting for their orders. In addition, it is possible to make cross-selling suggestions to the guest so he can expand his menu. This positively affects the turnover of the restaurant.

The virtual menu allows the management to change menu selections and offers at any time, and to update all information and graphical content internally. This reduces paper waste, cost and ecological damage.

The restaurant can customize and adapt the user interface as well as the appearance to their needs and appearance in order to enhance brand awareness. An important criterion of application is its multilingual capability, which makes it easier to use with international customers, especially in the catering sector.

„The use of modern technology is becoming more and more important for restaurants“, says Christian Mattle, CEO of the TCPOS office in the German part of Switzerland. “The interactive table contributes to the technologically advanced image of restaurants and is a step towards the hospitality of the future“.

The TCPOS solution can be installed on several different models and brands of interactive (table-) hardware. As an alternative to operating on the interactive table, the solution can also operate on (mobile) tablets, which serve as virtual menus at the table.

TCPOS presents the «Interactive Table», from November 18. – 22. at Igeho in Basel in Hall 1.1, Booth B135. Register your interest to book a live demo and secure a free entry ticket!

The post More fun and faster orders with TCPOS Interactive Table appeared first on TCPOS.