According to a recent study on e-commerce, online shopping is growing at an average rate of 13% per year, whilst 54% of Germans shop once a week on the high street. For most types of products, they prefer to buy from high street shops, but this trend is decreasing. Given this situation, traditional outlets are required to make their processes more innovative.

IT solutions play an important role in the multi-channel strategies of retailers. Today, a digital customer uses both online and offline offers of modern retail for their customer journey. Modern solutions do not just shape the payment procedure in the shop, but they also affect the customer’s journey with their different contact points – the so-called “touchpoints”. The journey begins with an electronic shopping list and continues with a mobile purchase consultation in the shop. There, the journey includes modern solutions like self-scanning, offers on mobile phones or mobile scanners (on the shopping cart), and finishes at the point of sale when paying by smartphone or cashless by card.

The final impression when leaving the shop is an important part of a contemporary shopping experience. Thus, point of sale has long since developed into point of service. In discount and food retail, the till has become a service center, which involves the customer, be it through coupons which can be redeemed at the till, or through sales promotions which can be displayed on smartphones or on digital signage displays near the till.

In the till area, there are two types of systems customers can use to finish their purchase, at a standard POS with a cashier, or at a self-checkout. The aim of both is to ensure short waiting times and a good service for the customer.

Standard checkout

Cashier-operated POS systems should be clearly structured and tidy, with a scanner, touchscreen, and payment solution so that queues cannot form. In order to generate cross-selling potential, many retailers display offers and promotions, as well as price information, on a monitor near the till.

A modern shopping experience should also offer various cashless payment options. Due to increasing customer demand, mobile and conventional cashless payment variants are spreading rapidly. These payment methods must be secure and easy for the customer to use. An important precondition for successful use is that staff are trained on how to handle mobile payments and can support the customer. Ideally, employees at the till will point the customer towards new payment methods.

Mobile payment

When does a mobile phone make your wallet surplus to requirements? Only 15% of retailers in Germany offer contactless payment, and a further 11% plan on introducing it.

The speed of payment makes the procedure attractive. According to a study by American Express, paying by NFC is 60% quicker than paying with cash and 50% quicker than paying by card. In German retail trade, credit and debit cards have been widespread until now. In order to increase acceptance of paying by smartphone, it is necessary to make paying by NFC or by scanning a barcode on the mobile phone display as easy as possible. This can include having scanners pointed at the customer and making the procedure clear: the customer holds their smartphone up to the scanner and the barcode is read. Embedded NFC readers at the cash register function in the same way, and make paying by phone just as simple and quick. An important criterion for building trust in paying by phone is ensuring that the customer never has to hand over their device.

Self-checkouts with added value

While self-checkouts are already widespread in food retail in many European countries, the technology has taken a little longer to take hold in Germany. Different versions of self-checkouts are used, such as scanners and payment stations at IKEA, the tunnel scanner at REWE, or mobile scanners on the shopping cart at Tegut and Globus. An important criterion in self-checkout is intuitive user prompts for the customer. The customer needs to easily recognize how the procedure works. Acceptance mainly depends on whether the customer is supported by information signs, on-screen interactive menu navigation, and helpful employees. Self-checkout has advantages for both customers and retailers: For retailers, the technology is desirable as it generates larger shopping baskets, more sales, and is subjectively considered by customers as a novelty way of saving time.

*Study: German e-commerce

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Convenience without waiting lines for the customers – more sales for restaurateurs: TCPOS, a leader in the Point of Sale sector for hospitality and retail trades, is revolutionizing the POS in quick-service restaurants with the Self-Ordering Kiosk, which is being introduced at the Igeho trade fair in Basel, 2017.

“Since the implementation of the Self-Service Kiosk, our clients have experienced an average increase in sales of 20 percent per transaction“, explains Christian Mattle, Managing Director of the TCPOS branch in the German-speaking part of Switzerland. “Customers have effortlessly accepted the user-friendly terminal as a practical alternative to standard POS systems and are coping with it well“, this has been Mattle’s experience of the existing installations, which have been in operation at leading fast food suppliers since May 2017.

The Self-Ordering Kiosk has a graphical, intuitive interface, which guides and supports the customer with his decisions, recommends additional items and gives specific information about products. The aim of the additional terminals is a better and friendlier environment without waiting lines in order to increase customer satisfaction. The multi-language support helps with the ease of operation. Products are presented in various languages allowing all customers to easily the visualize photos and understand descriptions.

The Kiosk increases brand recognition and improves the company image as the restaurant’s marketing department can adapt the interface specifically for customers in accordance with the restaurant’s corporate design.

In all areas of hospitality where time is a key factor, such as quick service restaurants, on train stations and in airports, the use of modern technologies helps to speed up and streamline sales and administrative processes. More convenience and less waiting time – this is what a better customer experience as part of a complete Customer Journey looks like.

TCPOS is presenting the “Self-Ordering Kiosk” from 18 – 22 November 2017 at Igeho in Basel, Hall 1.1, Stand B135.

Register your interest to book a live demo and secure a free entry ticket!

The post Boosting sales and customer retention with the Self-Ordering Kiosk. appeared first on TCPOS.

TCPOS provides you with all the tools you need to stay on top of the performance of your business. With Inspire, TCPOS offers a simple yet amazingly powerful Business Intelligence solution that you can consult on your desktop computer, smartphone or tablet at any time of the day. Simple graphical reports show trends and overviews, so that you can monitor your business, whether from the office, home or while travelling.

Whatever the size of your business, Inspire is the easy Business Intelligence tool that will help you recognize the KPIs of your company, by offering multidimensional, in-depth analysis and the ability to view statistics in several formats: pivot tables, charts and dynamic dashboards.

Inspire allows you to see the current status of your operations as well as key trends. Notable insights include:

• Managing staff levels during slow or busy periods
• Identifying highest spending customers
• Pinpointing customers who purchase a limited range of products
• Tracking top selling items

Inspire will help you make the right choices and assist key decision making to maximize and drive the growth of your business. The application is simple to use, powerful, fast and versatile with a user experience designed for all key members of an organization, irrespective of rank or experience.

The system is constantly updated with the latest transaction data from your point-of-sale and allows for the easy scheduling of automated reports to managers and other users at regular intervals, displaying their KPIs, central stock levels and the status of current promotions.

Inspire has in-built security to ensure that only the right person sees the right data in the right location, whether it be a restaurant manager seeing the data for their restaurant or a retail associate sitting in HQ able to see data across all shops.

Inspire is fast and responsive with an intuitive web interface, producing data-rich reports in a matter of seconds. The tool can be rapidly deployed on the Cloud or in your own datacenter with a low cost of ownership based on typical industry benchmarks.

Inspire is available in two versions: Inspire BASIC and Inspire PREMIUM.

Inspire BASIC is the entry-level version positioned at a very attractive price-point. The application is designed to suit the needs of customers, hosted on the Cloud. It is provided with an array of reports to suit differing tastes with a license that includes unlimited usage.

Inspire PREMIUM is the full-featured version. It includes the ability to create and edit reports, continuous data updates, permission groups and much more. Inspire PREMIUM can be connected to most PMS, ERP, Accounting and other business management systems. PREMIUM is available for both Cloud and on-premise deployment. Furthermore, Inspire PREMIUM is highly flexible and allows for easy customization of additional reports without the need to hire an external consultant.

Inspire is an extension of your enterprise POS system, conveying deep insights in a format that is both easy to read and interpret. Inspire is the ideal companion allowing you to make actionable interventions that drive straight to the bottom line.

Download Brochure

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TipTop is the ideal mobile companion to assist guests with ordering and paying for their meal. Whether it be from home to restaurant or from the desk to staff canteen, TipTop accompanies and rewards guests throughout the customer journey. TipTop integrates cashless payment functions for the mobile device, reducing the costs of cash handling and ensuring transaction traceability for your customers.

Add funds to your cashless account

Our clients tell us that the average person spends only 17 minutes on their lunchtime break, so it is important to deliver a fast and efficient experience. TipTop is a convenient and speedy method of topping-up with a credit/debit card, giving users the flexibility to manage their cashless account on the go.

Ditch the cards and pay on Mobile

TipTop is the easy and convenient way to pay for customers. There is no need to go and pick up that forgotten wallet or ID card, just open the App and pay. Customers can even select how to pay, either using their cashless account or with Credit/Debit card by entering their details into the secure payment gateway. On arrival at the Point-of-Sale, payments are processed in milliseconds by scanning the uniquely generated QR code on the App.

Order and pick-up on the move

Create flexible menus and allow customers to order and pay for items using TipTop, creating a fantastic and convenient experience that encourages customers to stay on site at mealtimes. The Ordering feature also improves operational efficiency as each order is sent to the catering team, allowing them to plan and prepare meals in advance. Orders could be sent to our Click & Collect POS and displayed to catering staff on a kitchen monitor to prepare.

Collect and redeem points on Mobile

Virtual loyalty points can be collected using TipTop, with easy-to-configure promotions pushed straight to customers. Simple meal deals, “buy 9 coffees get your 10th free” or point collections can be managed by Mobile. Users can keep an eye on their reward progress with visual tracking and the Loyalty feature is a fantastic way of pushing targeted promotions to customers, on demand.

Get creative and customize the App

The App has been built with flexible branding and styling features. There is plenty of space to promote menus, special offers and even logos or imagery. It is a great touch point with customers and ensures the payment solution feels like home, encouraging higher use of the facilities on site. TipTop is a powerful tool and can even be used to push messages, flash sales and feedback surveys to customers.

Supercharge your TCPOS system and speed up the lines by adding TipTop. The mobile app rewards customers, thereby increasing retention levels. It is proven that a satisfied guest will spend more and guests just love using the app. Kitchen staff are the App’s biggest fans as it leaves production planning in TipTop shape.

Download Brochure

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The holidays are approaching and we are all looking forward to spending quality time with our friends and families. The rush is on to purchase the last few gifts to make the celebrations that extra bit special. In this season of goodwill, TCPOS, in partnership with the Security Awareness Foundation for Education and Research (SAFER), would like to share with you a few tips to stay “cyber safe” this Christmas and enjoy trouble-free festivities.

1. Read twice before you buy.  The holiday season is full of special bargains designed to entice you to buy straight away while stocks last. As much as this can be rewarding, before you press the “BUY” button ensure that you follow these simple guidelines:

• Make sure the site you are buying from is using HTTPS on all pages. Never enter your personal data at any place not known or not protected under HTTPS.
• We recommend using payment services that provide a payback warranty or card authorization via secure 3D. If not compliant with these requirements, the site may be malicious.
• If the price is too low, it may be a suspicious vendor. If the goods on offer have a discount higher than 20% on consumer electronics then make sure you check the price history.
  

2. Christmas e-mail greetings.We all love exchanging greeting cards, don’t we? Today, the number of printed cards are increasingly being increased by singing and dancing e-cards and we can’t wait to open them as soon as they hit the inbox. But, before opening a message, take a little pause to think about the following:

• Never click on a direct link. Copy the link and paste it in your browser to avoid any incident
• Opening DOC, ZIP, VBS files can be an issue. We know that most companies filter them directly through the corporate mail system, but is private mail completely secure? So, never execute EXE or JAR files that invite you to have fun.
• Android update. Do you have an Android smartphone and you not updated it for over one year? If so, then please update it now to avoid hidden infections carried in pictures and video greetings.

3. Phishing for Christmas. Further threats can arrive via e-mail, disguised as special offers, or requests for information:

• If you receive any message related to a blocked credit card, payment account or e-mail, do not click on the link provided. More likely, this will bring you to a bogus version of the legitimate page, which is in reality being run by hackers. If this happens, you can say goodbye to your account! Verify this by typing the actual address of your account in your browser using the details your account provider has supplied you with and login that way. Don’t forget to always look for HTTPS and the green sign that states that the site owns a PCI DSS security certificate.

4. Office gifts could be nefarious.Did you receive a cute Christmas tree USB stick from a mysterious vendor, unknown friend or that just arrived from a foreign country? We suggest being ultra careful!

• An unrequested gift could contain malware like keyloggers, spyware or even a microcomputer. Please consult with your IT team before using them for any business purpose.
• Phone chargers from unknown sources are also a dangerous potential threat. Once connected to your phone they can steal your contacts, photos and other personal data.

5. Smart Home Appliances. If you do purchase or received any any of the new-fangled smart home appliances such as TV, fridge, heater, etc. then do ensure they are well protected and ensure you change all default passwords for any electronic devices. The Internet of Things should not include the delivery person knowing how to access your systems. That wouldn’t be so smart!

Data Protection isn’t just for Christmas

Protecting your personal and company’s data from cyber criminals is not just for Christmas but is something we all need to think about all year round.

And, what about your customers’ data? Did you know that in 2018 the General Data Protection Regulation (GDPR) comes into force in the European Union and will have a transformational effect on business commerce as we know it today. Is your business GDPR ready?

If not, then feel free to contact our Cyber Security officer at  who will be happy to lend a helping hand.

Happy Christmas from the TCPOS Team!

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TCPOS is introducing its expanded self-service concept with a new self-checkout system at EuroCIS 2018 in Düsseldorf. The slim solution supports not only all common cashless payment methods, including smartphone payment, but also cash payment thanks to a connected cash-handling system. The system with card payment is already in use in the KAMPuS by Kamps convenience store at Cologne Bonn Airport.

The compact self-checkout combines proven cash register technology with intuitive self-service for taking payments in retail trade and catering. This means that the new system is at the center of a shopping experience, which offers customers a high level of convenience and can be integrated seamlessly into the cash register system in the store. The retailer is free to design the surface area as desired or adorn it with pictures of products and offers. A customized look can be created easily in the retailer’s brand environment.

With its intuitive software, the cash register guides the customer through all steps of the process and provides different payment methods at the end. The self-service checkout supports a wide variety of cashless payment procedures, such as customer cards, debit cards or via smartphone. Thanks to the small-integrated front-office device, the customer can also pay with coins or banknotes, which despite the rise in popularity of cashless payment, will continue to be an integral part of transactions in Germany in the foreseeable future. The change is released automatically without having to open a cash drawer. The use of a cash transfer unit ensures fully closed cash handling – from the checkout counter to the back-office. For the retailer or caterer, this results in a cost-efficient service in the form of complete cash handling: As part of the process, cash is both disposed of and entered into the accounts for the purposes of bookkeeping. Another benefit is that it takes just a few minutes to open the cash register and cash up.

The solution has built-in scales that perform the weighing process precisely, are intuitive to use, and ensure a convenient checkout process for customers. The small self-checkouts should reduce queues and contribute to a smooth shopping experience with a seamless checkout procedure. Customer acceptance levels of the self-service checkouts have been tested in the convenience store KAMPuS by Kamps, – a combination of gastronomy and retail at Cologne Bonn Airport.

TCPOS is presenting the new self-checkout with cash handling at EuroCIS 2018, in hall 9, stand E22. Book a live demo >

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With a combination of stationary POS and digital shopping, physical and digital retail are merging more and more into “Phygital Retail“. As a practical implementation of this trend, TCPOS is demonstrating the integration of online shops with the POS solution at EuroCIS 2018. It is based on the e-commerce software platform from KonaKart, which, along with TCPOS, is a Zucchetti group company.

KonaKart offers a Java-based e-commerce software platform that provides complete functionality for an online store, and is integrated with the content management system of choice. Numerous companies worldwide use the software because it is a stable, high-performance online shop platform. The software is suitable for retailers of all sizes.

Working with TCPOS, the online shop can be fully managed via the point of sale infrastructure. It is possible for the user to easily and quickly set up a professional shop with numerous functions. A major hurdle for the introduction of online shops is updating products with product texts and prices. The facility to upload data from the POS infrastructure and the existing or new merchandise management systems simplifies this process considerably. The POS provides the data so that the product, inventory, customer and orders can be aligned directly and transparently.

The cloud-based e-commerce solution is highly scalable and the content management system and integration into the ERP system can be freely selected. The modular plug-in architecture allows flexible installation of applications depending on country and specification. The solution is fully internationalized and covers all languages and currencies. Price and discount models are controlled via a pricing engine, so that marketing departments can roll out country-specific discounts.

The solution is suitable for retailers of all sizes. The KonaKart solution is used in many organization the world, including EDEKA, dm-drogerie markt, Weleda, Audi and Volkswagen.

TCPOS is presenting the new integration of online shops by KonaKart at EuroCIS 2018, in hall 9, stand E22.

Book a live demo and visit us at stand n°9E22.

The post TCPOS Combines Checkout with Online Shop with KonaKart appeared first on TCPOS.

EuroCIS 2018 in Düsseldorf, taking place from 27 February to 1 March 2018, is once again a meeting place for the European retail trade. Under the slogan “Discover Retail 4.0”, TCPOS and its partners are presenting a broad range of solutions, including the new compact self-checkout system and an innovative integration with online shops.

The retail sector is undergoing a profound change and many companies are significantly updating their processes and tools to better comply with the modern concept of the customer journey. TCPOS’ slogan, “Discover Retail 4.0”, references the direction of this development. In Retail 4.0, the point of sale and logistics combine with state-of-the-art IT and communications technology. The driving force behind this development is the rapidly increasing digitalization on all levels, across all channels, and throughout the customer journey. The technical basis for this is smart, digitally networked systems, which help to organize many tasks in retail: the customer, the point of sale, ERP and ESL systems, as well as stationary and online shops, communicate and cooperate directly with each other. Sales and logistics processes between branches within the same company are intelligently linked to make the sale and the customer experience even more efficient and flexible.

TCPOS and its partners are presenting the integration with the following solutions in its multi-functional POS solution, at stand E22, hall 9:

• Bison Group –  ERP, ESL and Business Intelligence
• Datema Retail – Self-Scanning
• Qnips – Mobile Marketing Solutions
• KonaKart – E-Commerce
• Zucchetti – Workforce Management

These experts present solutions for overcoming the difficult challenge of how to digitalize the customer journey in retail: from ERP to multi-platform POS, workforce management, self-scanning and self-checkout to e-commerce.

The highlight will be TCPOS’ stationary self-checkout solution, which combines cash register technology with intuitive self-service when collecting money in retail and catering. The slim solution supports not only all common cashless payment methods, including mobile payment, but also cash payment thanks to a connected cash handling system. The system with card payment is in use in the “KAMPuS” by Kamps convenience store at Cologne Bonn Airport.

Visit TCPOS and its partners at EuroCIS 2018 in hall 9, Stand E22 and book a live demo!

The post “Discover Retail 4.0” at EuroCIS appeared first on TCPOS.

TCPOS SA, a company of the Zucchetti group and leading provider of POS solutions for the retail and hospitality sector, has recently appointed its new board of directors, consisting of Giacomo Knechtli (chairman), Dirk Schwindling, Enrico Itri, Massimo Nespoli and Angelo Guaragni.

Dirk Schwindling has been named the new CEO of the company. It is his task to coordinate the development of the products and services, to design TCPOS strategies and to highlight the benefits of the integration of TCPOS with the Zucchetti solution portfolio and thus to increase commercial opportunities.

Since 2001, Dirk has taken over important leadership roles at TCPOS, managed the German, Austrian and Eastern European subsidiaries and worked closely with strategic partners and key accounts.

“For me, being appointed CEO means a very exciting and inspiring professional challenge – explained Dirk Schwindling – because TCPOS is a company with over 10,000 customers operating on an international level. My goal is not only to strengthen our leadership position by focusing on innovation in the area of POS solutions, but to make TCPOS a global provider of technological solutions by increasing the synergy with other companies within the Zucchetti Group“.

“Five years after Zucchetti acquired the majority of the shares in TCPOS SA, the company group has now acquired all of the shares. – said Alessandro Zucchetti, chairman of Zucchetti – This decision showcases the commitment of the Zucchetti group to further invest in TCPOS and its employees, in order to strengthen and grow its market position”.

The post Change at the summit of TCPOS: Dirk Schwindling is the new CEO appeared first on TCPOS.

Datema stands out from the competition thanks to its ease of integration, feature richness and technical architecture. The solution is fully integrated to the software suite developed by TCPOS, the leading provider of solution for hospitality and retail, part of Zucchetti Group.

Datema are experts in getting retailers to take advantage of their experience and know-how in order to leverage the solution fully. Because of that, we chose Datema Retail as a partner and have been very pleased with the collaboration ever since.

Examples of how it increases the customer experience include:

• Allowing the customer to shop more effectively, e.g. with premade purchase lists, sorted in the correct shopping order, that can be shared and supported by search and navigation options.
• Enhances the customer experience by using different media types, e.g. pictures, videos and sound.
• Promotions provided at a relevant time and place for the customer.

In addition, EasyShop also empowers the retailer to:

• Increase loyalty and average basket size by around 10%.
• Improve interactions and increase personalization.
• Leverage the same hardware as in-store operations for better ROI.
• Understand its customers better – purchase patterns become more visible.

The post Partner profile: Datema appeared first on TCPOS.

What does digitization mean for retailers?

We recommend a digital EVOLUTION rather than a revolution, i.e. a gradual, systematic optimization. We see the POS solution as one footprint in the whole digitization process.
We support our customers with a “best-of-breed” approach. In addition to our own solutions, such as the mobile platform POS, we offer highly integrated solutions from our partner network like e-commerce, ERP and self-service.

What changes are to be expected in the digital evolution?

We expect the changes to go into the direction of “Retail 4.0”. Retail 4.0 for us means that the shopping trip in the future will evolve – away from the classic sales of goods, to a new shopping EXPERIENCE.
With our solutions, we give retailers the opportunity to differentiate themselves from their competitors. This happens through a jointly developed digitization strategy. The aim of this strategy is to increase the attractiveness to the end customer, to set own trends, and to thus optimize the customer experience.

Which systems and solutions are you offering in this context?
TCPOS is characterized by our cross-industry “omni-functionality”. With our iCore POS, we cover all requirements important to our customers. In addition to the stationary cash register in retail, which can be equipped with customized front-ends, TCPOS offers easy to administer self-service solutions such as self-checkout and self-scanning to e-commerce. Thus, TCPOS fulfills the increasingly important gastronomic requirements of retailers.

How do the self-checkout terminal and the self-order kiosk support these requirements?

We offer the retailer the opportunity to redefine the customer experience based on standard POS technology. Through a customizable workflow with a variety of design options ranging from article selection to payment, our self-service stations provide the customer with maximum comfort and service.

How will TCPOS face these digital challenges of the future?

As a member of the Zucchetti group, we think it is our main task to design the digital evolution together with our customers.
Our experience of collaborating with 100.000 customers within the group enables us to continuously develop and integrate our products and thus provide our customers with a 360^o solution approach.

Watch the video interview here:

The post “Retail 4.0” Digitization at the POS, interview with Dirk Schwindling, TCPOS CEO appeared first on TCPOS Home Future-proof solutions for POS.

ZFV – Unternehmungen is a leading Swiss group in the corporate catering, hotel and bakery markets. In this Client Testimonial video, Gerard Korda, IT Support Manager of the group, explains the advantages and highlights of working with TCPOS best-of-breed omni-functional POS solutions.

The post Client Testimonial Video: Gerard Korda, ZFV- Unternehmungen appeared first on TCPOS Home Future-proof solutions for POS.

Starting from March, the leading Italian software house further strengthens its leadership in the hospitality and restaurant sector, thanks to the creation of Zucchetti Horeca, the new division specialized in the supply of ERP solutions and IT services for hotels and restaurants. This market is in fact facing an ongoing evolution and growth where digitization has become essential for all operators, in order to answer the needs of the society that is getting ready to a future 4.0. Zucchetti was able to answer these needs with specialized and highly advanced solutions, capable of satisfying any technological request, allowing the company to become the leader in the sector for number of clients, over 28 000, with increasing revenues of over 20€ million in 2017.

Thanks to dedicated solutions, that can mutually integrate with each other providing highly customizable products, Zucchetti Horeca presents itself as a unique interlocutor to answer any type of need in the sector. It in fact offers the perfect solution, from the management of booking processes in hotels and big hotel chains to CRM and marketing automation systems, from the order registration and transmission to the kitchen in bars and restaurants to mobile payments via app.

Zucchetti’s success has been confirmed not only by numbers but also by some of the most important names in the Italian restaurant and hospitality sector. Not only Cigierre group (owner of brands such as Old Wild West and Wiener Haus), Cremonini group (Chef Express and Road House Grill) and the famous chef Giuliano Baldessari chose Zucchetti, but also some of the most important hotel chains such as Ars Hotels, Baglioni Hotels, Mythos Hotel, GB Hotels and many other 4 and 5 star hotels.
Moreover, Zucchetti is also leader in the management of sports venues and spas, with over 1 000 installations and clients, as important as Terme dei Papi (a bath site near Rome), Palazzo Parigi Spa in Milan and the Poseidon Gardens in Ischia, near Naples.

“The goal that we set when creating Zucchetti Horeca is to put together the consolidated experience and the high knowledge of the group’s companies specialized in the Horeca sector in order to become the unique vendor on which hotels, restaurants, pizzerie, bars, fast food restaurants and bakeries will rely” – states Angelo Guaragni, Zucchetti’s manager in charge of the solutions dedicated to this market. “This is an important goal, which reflects Zucchetti’s capabilities to apply its know-how and its knowledge of the IT world to new realities, immediately understanding their needs and answering in an innovative way”.

The post Zucchetti Horeca comes to life: the technology conquers hotels and restaurants appeared first on TCPOS Home Future-proof solutions for POS.

EXKi  is a high quality fast food restaurant chain focused on natural products. The first restaurant was inaugurated in 2001, in Porte de Namur, Brussels. Today, EXKi has 92 restaurants spread out over 5 countries.

In this video, the company’s CIO Bernard Dehertog gives us an overview of the features and benefits of TCPOS omni-functional POS solutions for hospitality.

The post Client Testimonial Video – Bernard Dehertog – EXKi appeared first on TCPOS Home Future-proof solutions for POS.

The operation will allow Zucchetti GmbH to further consolidate its offer of technological solutions for the German market, since ReWa Soft can claim over 400 installations in Austria, Germany and Switzerland and the brand has been synonymous of quality for the past 40 years.

Martin Becker, CEO of ReWa Soft, expressed great satisfaction for the agreement reached with Zucchetti: “Zucchetti GmbH’s offer convinced us because it allows us to become part of a leading group in the technological innovation sector, not only in Italy but also in Europe. This will enable us to continue developing our solutions and enrich them with the wide range of Zucchetti Group’s software and services”.

Dirk Schwindling, CEO of Zucchetti GmbH, highlighted the strategic value of this acquisition: “Our goal is to build an offer of IT solutions for the German market, which is both functionally complete and excellent in terms of quality. In order to reach this objective, we decided to combine the products developed internally to the best-of-breed of software producers for the vertical markets”.

Enrico Itri, managing director of Zucchetti’s “Worldwide Business Operations” unit, confirmed the group’s intention to further expand at an international level: “Zucchetti’s solutions have reached a level of maturity that allows them to compete with all the biggest IT player worldwide. The deal with ReWa Soft represents another opportunity to increase our presence on the foreign market, thanks to a company well-known in German-speaking countries”.

The post Zucchetti acquires ReWa Soft: setting the digital footprint for Retail 4.0 appeared first on TCPOS Home Future-proof solutions for POS.

Zucchetti, the leading Italian software house, is taking part in CEBIT, the most important European exhibition for the digital market, taking place in Hannover from 11^th to 15^th June 2018, with the goal of further increasing its penetration in the international market, which generated 20% of the €466 Mln turnover of 2017. The company, founded in 1978, has just celebrated its 40^th anniversary, exceeding 150.000 customers, which are managed thanks to a network of 1,100 partners, of which 200 operating in more than 50 countries. The group’s employees are more than 3,800: the majority of them are located in Italy, but Zucchetti also has a direct presence in Austria, Brazil, Bulgaria, France, Romania, Spain and Switzerland.

“Zucchetti’s solutions can compete against all the major global IT players, in terms of innovation and functional richness – stated Enrico Itri, managing director of Zucchetti’s “Worldwide Business Operations” division. – Moreover, we offer our customers the advantage of relying on a unique vendor for any technological need, from ERP to workforce management, to CRM and service management solutions, e-commerce, advanced iCore POS solutions, access control and time & attendance software and hardware systems. We know that Cebit is an important event, especially for German companies, to which we want to show how valid “Made in Italy” is, even in the technological field.”

Germany itself is, in fact, the focus of our international expansion strategies, as shown by the investments made by Zucchetti GmbH, the subsidiary located in Völklingen, in the Saarbrücken district, that has now become the point of reference for the group’s offer dedicated to the German market. “We are heavily investing in terms of resources – clarified Dirk Schwindling, CEO of Zucchetti Gmbh – because we have many ERP, HR and POS clients that need to be managed directly, such as Autogrill, Bialetti, Calzedonia, Eataly, Poltrona Frau, Toyota, Vodafone. The number of customers is projected to grow thanks to the recent acquisition of ReWa Soft GmbH, a company specialized in the wholesaling and retail sector, that already has over 400 installations in Austria, Germany and Switzerland.”

The detailed international offer that Zucchetti is presenting at Cebit (Hall 17, Stand E06) can be found below. It is a global and integrated offer, specifically designed for the foreign market, able to cover different application areas thanks to the synergies among Zucchetti Group’s companies.

ERP solutions for big enterprises

Mago is the perfect ERP software for big companies with an international approach. Its functionalities extend to all business areas, allowing an advanced management of the administrative, logistics and production cycles. Moreover, it guarantees the management of activities performed by third parties and offers effective analytical and reporting tools. Mago is therefore the ideal solution for both commercial and production companies, with ten or more employees.

Human Capital Management

HR Infinity is the software suite specifically designed to satisfy companies’ needs in terms of HR administration, management and organization: payroll, access control, time & attendance tracking, talent management, workforce management (work shift scheduling, job costing), open budget & cost, alongside with travel & fleet management (travel booking and expense reports, corporate car fleet management). The employee self-service HR Portal and a unique database for all applications allow companies to optimize and centralize all communication processes between their employees and the HR department.

POS solutions for Hospitality and Retail
For the management of restaurants, hotels, entertainment venues, retail and travel retail, Zucchetti designed systems capable of managing each aspect of the point of the sale. TCPOS’ omni-functional solutions speed up not only the cash register processes, fully accepting the most modern cashless, contactless and mobile payment solutions, that allow customers to use their smartphone like a digital wallet, but also every aspect of corporate management, reducing waiting time and increasing staff’s productivity.

Service management, multichannel interaction, lead management and business automation
HelpdeskAdvanced10 is the software solution for the automated governance of Service Desk processes. Thanks to the automatisms and the high configurability of IT and Business processes, the solution optimizes the time needed to solve requests, thus reducing management costs.
Braininteractive manages the interaction and touch points personalizing communication flows based on the type of user and communication channel used, improving the customer experience and increasing business opportunities.
Engagent is the innovative solution for customer interaction that provides virtual assistance thanks to an Artificial Intelligent (AI) system and a BOT, offering a proactive dialogue and a completely self-service and real time experience.

E-Commerce solutions

Konakart is the Java-based B2C/B2B platform that supports all e-commerce systems, offering high performances and really low costs. One of KonaKart’s distinctive features, compared to competitors’ solutions, is the fact that all functionalities are available through a set of API (POJO, JSON, SOAP, RMI, JavaScript), in order to easily integrate the e-commerce functionalities to the existing websites and connect to back-end systems through well defined interfaces.

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Zucchetti’s growth continues on the international market, particularly in the European one. Zucchetti has in fact completed the acquisition of two companies specialized in ERP software with multiple active installations throughout Europe: the Spanish IDS, headquartered in Bilbao, whose business is focused on ERP software and company management applications and services (CRM, corporate portals, management control, etc) and the German company ReWa Soft, located nearby Saarbrücken and among the main players of the region for ERP solutions, e-commerce platforms and POS software for organizations in the wholesale trade and retail sectors.

These two operations are part of a wider project that is bringing the leading Italian software house for turnover to improve its leadership abroad too, thanks to important investments.

Enrico Itri, Zucchetti’s international Chief Operating Officer, expressed his satisfaction for the acquisition of IDS, confirming the group’s intention to keep implementing a wide range of solutions and services for the foreign market, thanks to strategic acquisitions: “Zucchetti’s solutions have reached a high degree of maturity that enables it to compete with the major IT players on a global level. The deal with IDS represents a great opportunity to increase our presence on the international market thanks to a company already well known in the Iberian peninsula, where it can claim over 500 customers for its ERP products”. 

Dirk Schwindling, CEO of Zucchetti GmbH, highlighted the strategic importance of ReWa Soft for Zucchetti: “Our goal is to build an offer of IT solutions for the German market, that is both functionally complete and excellent in terms of quality. In order to reach this objective, we decided to combine the products developed internally to the best-of-breed of software producers for the vertical markets. The operation, will also allow Zucchetti GmbH to further consolidate its offer of technological solutions for the German market, since ReWa Soft can claim over 400 installations in Austria, Germany and Switzerland and the brand has been synonymous of quality for the past 40 years”.

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Doing old things in a new way: this is what innovation means for Zucchetti, this is the spirit of the HR Infinity Global Solution, the new platform dedicated to Human Capital Management that is running for the HR Innovation Award, the award dedicated to companies that thanks to their products are opening up new avenues in Personnel Management.

Zucchetti’s HR Suite is in fact designed for a new user experience, characterized by the pervasive introduction of dashboards that further simplify the interaction between the employees and their company. Moreover, new graphic functionalities inspired by the most widespread social networks have been introduced, in order to facilitate communication, even with mobile apps.

Another benefit of Zucchetti’s HR Infinity Global Solution is the functional completeness: the applications, perfectly integrated with each other, cover all HCM-related aspects, from administration to organizational management, thanks to advanced HR Analytics and Artificial Intelligence tools that are able to perform predictive analysis on HR trends.

In particular, Zucchetti’s HR suite includes the following solutions:

• Infinity ZScheduling to improve the processes related to shift scheduling and activity planning;
• Infinity ZForecast to forecast the size of resources needed thanks to the use of AI;
• Infinity ZTimesheet to monitor worked hours and analyse the activities performed by workers;
• Infinity HR, Time & Attendance module to simplify the monitoring of presences and absences, giving more autonomy to collaborators and supervisors, streamlining internal communication and greatly reducing time and costs;
• Infinity ZTravel to optimize the whole business travel and expense management process: pre-travel, on-travel and post-travel;
• Talent Management to better manage personnel, from selection to training, from evaluation to career planning and compensation;
• Access Control solutions, complete software and hardware systems to control and guarantee the maximum security in the access of people and vehicles to company’s premises.

Zucchetti’s applications can adapt to organizations of any size and sector, from small enterprises to large multinational companies.  Moreover, since Zucchetti’s offer is ready for the German market, Zucchetti is going to attend Zukunft Personal Europe in Cologne, at Halle 3.2, Stand B01, in order to directly show to all companies the advantages of its HR Infinity Global Solution.

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Zucchetti will take part in Zukunft Personal Europe (Halle 3.2 stand B01), the German reference exhibition for technological innovation applied to personnel management processes, that is taking place in Cologne from 11^th to 13^th September 2018 where it will showcase its offer of HR solutions dedicated to the international market.

The distinctive elements that made Zucchetti the unquestioned Italian leader for HR management and administration are the completeness of its offer and the excellence of its solutions that have been very appreciated abroad too. Moreover, all applications are natively integrated with each other, saving customers money and time usually wasted in ineffective system integration projects.

During the event, the leading Italian software house will focus on its workforce management solutions, thanks to which it arrived among the three finalists at the HR Innovation Award in the “HR Software & Hardware – Grownup” category. A jury of experts will award the IT companies that introduced on the market highly innovative products that are relevant for the HR sector.

Specifically, Zucchetti will be running for the award with ZScheduling, the software designed to improve the planning and scheduling of activities and work shifts, and ZForecast that allows companies to forecast the right size of resources needed thanks to the use of Artificial Intelligence.

Both solutions have already been chosen by relevant customers such as Cigierre, the Italian leader in the development and management of thematic restaurants with famous brands such as Old Wild West and Wiener House. For Cigierre, that manages over 300 points of sale in Italy, Belgium, France and Switzerland, an effective personnel management represents a crucial competitive factor: thanks to the integrated implementation of the above mentioned solutions, in fact, Cigierre succeeded in reaching a relevant competitive advantage.

The algorithm, on which the ZForecast software is based, in fact, analyses the work flow and, by combining historical data, it allows the optimized planning of shifts according to the estimated needs, with punctual forecasts in any situation and a self-learning capacity that makes it more and more accurate. Shifts are therefore inserted in the ZScheduling software that, in a workflow logic, enables all actors and corporate departments involved in the process to have access in real time to all the information needed to perform their activities.

“Human resources are a strategic asset for any company – stated Dirk Schwindling, CEO of Zucchetti Gmbh – therefore the HR function needs to become the centre of the digital transformation. Zucchetti created a software and services offer for personnel management that is really able to increase employee productivity, at the same time improving staff’s satisfaction thanks to technological tools that drastically reduce critical organizational issues and simplify daily tasks to let employees free to express their potential. In particular, our workforce management solutions have favourably impressed the organizers of the HR Innovation Award, who decided to include us among the finalists.
We are convinced that this new HR administration, management and organizational model, already chosen by 28 000 customers, will be enthusiastically received by all German companies that will come and visit us at Zukunft Personal Europe”.

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